Why Select Crisp? Best Live Chat Software For Magento
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you too. Best Live Chat Software For Magento
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had this feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we create because we really want to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do in Storyblok, we don’t want to restrict the user to the use of the system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have started to compare the first paid plan against the majority of the high tier plans to see how the cost scales again. The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Best Live Chat Software For Magento
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier programs and feature together with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those feature we did not need but might have to pay for. We are pleased to say that we think we have the best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of customers who are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a question or want to inform us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Best Live Chat Software For Magento