Why choose Crisp? Best Live Chat Software For My Website
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup as well. You will know how to compare live talks and that metrics could be important for you too. Best Live Chat Software For My Website
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live talks we tried had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, therefore the history was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we create because we really want to make contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do in Storyblokwe do not wish to restrict the user to the use of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we want to send certain mails to specific target groups and again: we really like the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with most options ), or you might go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve started to compare the very first paid plan against the majority of the high tier plans to observe the way the cost scales . The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Best Live Chat Software For My Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they work and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those feature we didn’t need but would have to pay for. We’re pleased to say that we think we have the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are searching for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Best Live Chat Software For My Website