Why Select Crisp? Best Live Chat Software For Support Teams
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right choice for your company and startup as well. You may know how to compare live chats and which metrics might be significant for you also. Best Live Chat Software For Support Teams
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had that feature, a few at higher price tagsothers together with a badly implemented search feature, therefore the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake once. We can not limit on the contacts we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblokwe don’t wish to limit the consumer to the use of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Interesting, it’s something that you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid program against most of the high tier plans to observe the way the cost scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Best Live Chat Software For Support Teams
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and function with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier plans and feature with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”end” and those feature we did not need but would need to pay for. We’re glad to say that we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you have a query or wish to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Best Live Chat Software For Support Teams