Why Select Crisp? Best Live Chat Software For Web Hosting
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Best Live Chat Software For Web Hosting
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers together with a poorly implemented search feature, therefore the background was not available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we make because we actually want to make contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblok, we don’t want to restrict the consumer to the use of the system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Intriguing, it is something you can control. You could choose one accounts for the entire group (which is cheap with most options ), or you might go for one chair for every team member. Since we want to have that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We have begun to compare the first paid program against most of the high tier programs to observe how the price scales . The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Best Live Chat Software For Web Hosting
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and function together with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier programs and attribute together with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those attribute we did not need but would have to pay for. We’re glad to say we believe we got the best match for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all clients that are searching for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you’ve got a question or want to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Best Live Chat Software For Web Hosting