Why Select Crisp? Best Live Chat Software Free
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you also. Best Live Chat Software Free
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not limit on the connections we create because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the use of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Interesting, it’s something that you can control. You could choose one account for the whole team (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we like to have that personal approach to our customers the notion of using one account for the entire group was dropped immediately. We have started to compare the very first paid plan against the majority of the high tier plans to observe the way the price scales . The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Best Live Chat Software Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier plans and attribute with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we did not need but would have to pay for. We are glad to say we believe we have the very best fit for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad we made that decision. If you have a query or wish to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Best Live Chat Software Free