Why Select Crisp? Best Live Chat Software Mobile
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup as well. You may understand how to compare live talks and that metrics could be important for you also. Best Live Chat Software Mobile
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live chats we tried had this attribute, some at higher price tagsothers combined with a poorly implemented search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually want to earn contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do in Storyblok, we do not want to restrict the user to the use of the system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you could go for one chair for each team member. Since we want to get this personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to observe how the price scales again. The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for testing. Best Live Chat Software Mobile
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and perform with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower grade plans and attribute together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those feature we did not need but might need to pay for. We’re glad to state we believe we got the very best match for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you want to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are looking for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you’ve got a question or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Best Live Chat Software Mobile