Intro Best Live Chat Software
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat which can be found on your own site is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Best Live Chat Software
The Live chat program is much more involved than your average customer. You will have the ability to see every one of the visitors that are on your site at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. Though some of this info will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that seems a little old fashioned. It seems like it is full of ads, except it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between agents. The other agent can follow the case and reply within minutes. It’s helpful when an agent does not possess the knowledge to solve the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Best Live Chat Software
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the best alternative or each of the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you might find there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of additional operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Best Live Chat Software