Intro Best Live Chat Software
There is no motive live chat should not be simple. Best Live Chat Software
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You’re not likely to locate anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us have a deeper look into the live chat system to know who it’s ideal for and which of the attributes are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within moments of communicating via the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. For instance, if you are sitting on the Chat backend you have the ability to see which users are surfing your site in real time. So if someone is looking at a pair of sneakers that you sell on your website, you know precisely what to begin speaking about, and you have the tools for creating canned answers for certain components of your site. Best Live Chat Software
The obvious start to this particular review is the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each of the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the talks come in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box looks like before, during and following the dialog. Feel free to modify around colors, set triggers for when the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the move. For instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all the features you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your website in real-time. Your customer service is continually managed, since it works like texting from your cell phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you will discover for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with information about the best way best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email support in-app and about the website for all plans. Best Live Chat Software
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider offers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, one site, boundless chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We like the Free program for people simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with big aid teams. Best Live Chat Software