Why choose Crisp? Best Live Chat Software Squarespace
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect choice for your business and startup too. You will know how to compare live talks and that metrics might be significant for you too. Best Live Chat Software Squarespace
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity and the pricing appears to outperform the benefit. So our choice was clear at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others together with a badly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we make because we actually wish to earn contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do in Storyblok, we do not want to restrict the user to the use of this system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to specific target groups and : we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you could go for a single seat for each team member. Since we want to have this personal approach to our clients the idea of using one account for the entire team was dropped immediately. We have begun to compare the very first paid plan against most of the high tier plans to see how the cost scales . The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for testing. Best Live Chat Software Squarespace
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they operate and perform with Slack. We tested some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower grade plans and feature together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but might need to pay for. We’re pleased to state we believe we have the very best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are searching for a live chat . We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. In case you’ve got a query or wish to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Best Live Chat Software Squarespace