Why choose Crisp? Best Live Chat Software Uk
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup as well. You will know how to compare live talks and that metrics might be important for you also. Best Live Chat Software Uk
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity as well as the pricing appears to outperform the benefit. So our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had this attribute, a few at higher price tagsothers together with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually want to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblokwe don’t wish to limit the consumer to the use of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live chats offer. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Intriguing, it’s something you can control. You could choose one account for the entire team (which is cheap with most options ), or you might go for one seat for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the price scales again. The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Best Live Chat Software Uk
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower grade programs and feature with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we didn’t need but might need to cover. We are pleased to state that we believe we have the best match for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all clients who are searching for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a query or want to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Best Live Chat Software Uk