Introduction Best Live Chat Solution
There is no reason live chat shouldn’t be easy. Best Live Chat Solution
It’s about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses deliver instant replies and convert more prospects.
You’re not likely to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let us take a deeper look to the live chat platform to know who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has normally positive ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd said that they were in a position to persuade customers to commit to a buy within moments of communicating through the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your traffic. By way of example, if you are sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you even have the instruments for creating canned responses for specific components of your site. Best Live Chat Solution
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and following the dialog. Feel free to modify around colors, set causes for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the chance to go with the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the move. By way of instance, if you have to leave the office but still wish to provide the best support on the market, you won’t have to fret about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer service is constantly managed, since it functions like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice on how best to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email service in-app and on the web site for many plans. Best Live Chat Solution
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider offers a strong free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features that you don’t get with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five sites, an infinite chat history and the ability to remove the Chat branding.
We like the Free plan for people simply testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep expenses down. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and small operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with large support groups. Best Live Chat Solution