Background Best Live Chat Solutions
There is no reason live chat should not be easy. Best Live Chat Solutions
It’s all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more prospects.
You are not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with clients who want answers quickly.
So let’s take a deeper look into the live chat platform to understand who it’s best for and which of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally positive ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also like the way the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a buy within minutes of communication via the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can track your visitors. For instance, if you’re sitting on the Chat backend you have the capability to see which users are browsing your website in real time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to begin talking about, and you even have the instruments for creating canned answers for specific components of your site. Best Live Chat Solutions
The obvious start to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and after the conversation. Feel free to modify about colours, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the go. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your website in real time. Your customer support is continually handled, since it works just like texting from the phone.
The reporting is one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will find for live chat. By way of instance, a site is provided for reading about updates and suggestions, while the Guides page is filled with information about how to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and on the web site for all plans. Best Live Chat Solutions
Pure Chat doesn’t have a free trial. But you do not want one at all, because the company delivers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats per month, per one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you get everything out of the former plan and support for ten consumers, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We enjoy the Free program for people just testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep expenses down. In this article, we share with you a few responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other software your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with big support groups. Best Live Chat Solutions