Why choose Crisp? Best Live Chat Support For Website
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right decision for your business and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Best Live Chat Support For Website
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our choice was clear at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had that feature, a few at higher price tags, others combined with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we create because we really wish to make contact with all of them. Endless contacts was what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do at Storyblokwe do not wish to restrict the user to the use of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we hate spam on our side. So we want to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Intriguing, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Best Live Chat Support For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade programs and attribute with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those feature we didn’t need but would have to cover. We are pleased to state we think we have the very best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of customers that are looking for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you have a question or wish to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Best Live Chat Support For Website