Intro Best Live Chat Support
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are lots of customizable facets of the tool, and having live chat available on your site is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Best Live Chat Support
The Live chat program itself is a great deal more involved than your average client. You will be able to observe each of those visitors which are on your site at any given time, as well as their IP address, their own referral source, their local time, working system and much more. Though some of the info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website which looks a little old fashioned. It seems like it is full of ads, but it is only a site version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions between agents. The other agent can follow-up the case and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Best Live Chat Support
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your best alternative or each the plans. They offer 3 plans — small company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight into what clients are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you might discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from there. Best Live Chat Support