Why choose Crisp? Best Live Chat Support Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You may know how to compare live talks and that metrics could be important for you also. Best Live Chat Support Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we really wish to make contact with all of them. Unlimited contacts was what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the identical way we do at Storyblokwe do not want to limit the user to the usage of this system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we tested and mainly available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks provide. In all honesty, we are not sending many mails, because we also hate spam on our side. Therefore we want to send specific emails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker chairs is rather Interesting, it’s something you can control. You could choose one accounts for the entire team (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we like to get this personal approach to our customers the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to see the way the cost scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Best Live Chat Support Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we focused on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and attribute with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”end” and those attribute we didn’t need but would need to cover. We are glad to say we believe we have the very best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you’ve got a query or want to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Best Live Chat Support Software