Why Select Crisp? Best Live Chat Systems
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect choice for your business and startup too. You may know how to compare live chats and which metrics could be important for you also. Best Live Chat Systems
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we tried had that attribute, some at higher price tags, others together with a poorly executed search feature, therefore the background was not available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we create because we really want to earn contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblokwe don’t wish to restrict the user to the use of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks offer. To be honest, we are not sending many emails, because we hate spam on the side. So we want to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something that you can control. You could choose one account for the whole team (which is cheap with the majority of solutions), or you might go for a single seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid program contrary to the majority of the high tier programs to see how the price scales . The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Best Live Chat Systems
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade plans and feature together with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those attribute we didn’t need but would have to cover. We’re glad to say that we think we have the very best match for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients that are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you have a question or want to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Best Live Chat Systems