Why Select Crisp? Best Live Chat Tools
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Best Live Chat Tools
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others together with a poorly executed search feature, and so the background was not accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do at Storyblok, we don’t want to restrict the user to the usage of the machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all options we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live talks provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we want to have this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We have started to compare the very first paid program against most of the high tier programs to observe the way the price scales . The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. Best Live Chat Tools
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower grade programs and attribute together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those feature we did not need but might need to cover. We’re glad to state that we think we have the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of clients who are looking for a live chat themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you have a question or wish to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Best Live Chat Tools