Intro Best Live Chat Tools
There is no reason live chat shouldn’t be simple. Best Live Chat Tools
It is all about connecting with your customers and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies deliver instant replies and convert more prospects.
You are not going to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat platform to understand who it is best for and which of those features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is easy to set up and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within moments of communicating via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can track your traffic. By way of instance, if you’re sitting on the Chat backend you have the capability to view which users are surfing your website in real-time. So if someone is considering a pair of shoes that you sell on your website, you understand exactly what to begin talking about, and you have the instruments for making canned answers for specific parts of your site. Best Live Chat Tools
The obvious start to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the chats come in real-time), but it also lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like before, during and following the dialog. Feel free to modify around colors, set causes for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You have the chance to decide on the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to handle live chats while on the move. By way of instance, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the cellular programs. You’ve got settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real time. Your customer support is constantly handled, since it works like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you will discover for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is full of information on the best way best to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email service in-app and about the web site for all plans. Best Live Chat Tools
Pure Chat does not have a free trial. But you don’t want one at all, since the provider offers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, a one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can help you keep down expenses. In this report, we discuss with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers who are not satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When deciding upon a live chat software, it’s essential that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large aid teams. Best Live Chat Tools