Why Select Crisp? Best Live Help
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your company and startup as well. You may know how to compare live chats and which metrics might be important for you too. Best Live Help
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our choice was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live talks we attempted had that feature, a few at higher price tags, others combined with a badly implemented search feature, therefore the history wasn’t accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do in Storyblokwe do not wish to restrict the user to the use of the system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live talks provide. To be honest, we are not sending many mails, because we hate spam on our side. So we like to send specific mails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Intriguing, it is something you can control. You could choose one account for the whole team (which can be cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We have started to compare the very first paid program contrary to most of the high tier plans to see how the price scales . The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Best Live Help
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade plans and feature together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but might need to cover. We’re pleased to say that we believe we got the best fit for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We could have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live chat . We’ve updated to the Crisp endless plan some time ago, and are thankful we made that decision. If you’ve got a query or wish to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Best Live Help