Intro Best Live Help
There is no motive live chat shouldn’t be simple. Best Live Help
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more prospects.
You’re not likely to locate anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with clients who need answers quickly.
So let’s have a deeper look into the live chat platform to understand who it is ideal for and which of those attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a buy within moments of communication via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. By way of example, if you are sitting on the Chat backend you have the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know precisely what to begin speaking about, and you even have the instruments for making canned answers for certain components of your site. Best Live Help
The obvious beginning to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats arrive in real-time), but it also lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting so that customers know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and after the dialog. Feel free to modify about colours, set causes for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d love to handle live chats while on the move. By way of example, if you have to leave the workplace but still want to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer service is constantly managed, as it works just like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is filled with information about how to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email support in-app and about the website for many plans. Best Live Help
Pure Chat does not have a free trial. However, you do not need one at all, because the provider offers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats each month, a one day chat history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the former plan and service for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free program for people simply testing out the machine, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may assist you in keeping expenses down. In this article, we share with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is essential that the program integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with only a few goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with large support teams. Best Live Help