Why Select Crisp? Best Live Help Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your business and startup too. You may understand how to compare live chats and which metrics could be important for you too. Best Live Help Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live chats we tried had this feature, some at higher price tags, others combined with a poorly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to make contact with them all. Unlimited contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do in Storyblokwe don’t want to restrict the user to the usage of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content based on some metrics people live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we want to send certain emails to specific target groups and : we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Intriguing, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with most options ), or you might go for one chair for every team member. Since we want to have that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to observe how the price scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Best Live Help Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they operate and function together with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower tier programs and attribute together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those feature we didn’t need but might have to cover. We’re glad to state that we think we have the best fit for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are glad we made that decision. In case you’ve got a query or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Best Live Help Software