Introduction Best Live Help Software
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and having live chat which can be found on your website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Best Live Help Software
The Live chat app is a great deal more involved than your normal client. You will be able to see every one of the visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of the information is going to be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which seems somewhat old fashioned. It seems like it’s packed with ads, except it is only a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between agents. Another agent can follow the case and reply within minutes. It is helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Best Live Help Software
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best alternative or all the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Best Live Help Software