Introduction Best Live Help Software
There’s no motive live chat shouldn’t be simple. Best Live Help Software
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more prospects.
You’re not likely to find anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat platform to know who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has normally positive evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate due to its user-friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd stated they were able to convince customers to commit to a purchase within moments of communication through the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that making it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. For example, if you’re sitting on the Chat backend you have the ability to see which users are surfing your website in real-time. So if someone is considering a pair of sneakers you sell on your site, you understand exactly what to start talking about, and you even have the tools for creating canned answers for certain parts of your site. Best Live Help Software
The obvious beginning to this review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks come in real time ), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and following the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d like to handle live chats while on the go. For instance, if you need to leave the workplace but still wish to give the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer service is continually handled, as it works like texting from your phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics over time. You can monitor your client satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice about the best way to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email service in-app and about the website for all programs. Best Live Help Software
Pure Chat doesn’t have a free trial. But you do not need one at all, since the company delivers a strong free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features you don’t get together with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, per one day discussion history and native mobile programs.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the former plan and support for ten users, five sites, an infinite chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep down expenses. In this article, we discuss with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not satisfied with their services. Read the following directions to find out the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with big aid groups. Best Live Help Software