Why Select Crisp? Best Live Support
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Best Live Support
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. Our decision was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers together with a poorly implemented search feature, therefore the background wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblok, we don’t wish to limit the consumer to the use of this system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we want to send certain emails to particular target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something you can control. You could choose 1 account for the entire group (which can be cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We have started to compare the first paid program contrary to most of the high tier plans to observe the way the price scales again. The greatest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Best Live Support
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we focused on how they operate and function together with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and feature with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those feature we did not need but might have to pay for. We are pleased to state that we believe we got the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that choice. If you’ve got a question or wish to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Best Live Support