Intro Best Live Support
There is no motive live chat shouldn’t be easy. Best Live Support
It is about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more leads.
You’re not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat system to understand who it’s ideal for and which of those features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you even have the tools for creating canned answers for certain parts of your site. Best Live Support
The obvious beginning to this review is the true chat interface. Does it feel useable for both beginners and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and after the dialog. Feel free to modify around colors, set triggers for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the chance to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to handle live chats while on the go. By way of example, if you have to leave the office but still wish to provide the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are carried over to the cellular apps. You’ve got settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer support is constantly managed, as it works like texting from the cell phone.
The reporting is just one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email service in-app and about the website for many programs. Best Live Support
Pure Chat does not have a free trial. However, you do not need one at all, because the company offers a solid free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, boundless chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you get everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free program for people just testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this report, we discuss with you a few responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the software integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big support groups. Best Live Support