Overview Best Live Support Software
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable aspects of this tool, and using live chat which can be found on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Best Live Support Software
The Live chat program is much more involved than your normal customer. You will be able to see every one of the visitors that are on your site at any given time, as well as their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info will be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site that looks a little old fashioned. It seems like it’s packed with ads, except it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving agents. Another representative can follow the case and answer within seconds. It’s helpful when an agent does not have the knowledge to solve the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Best Live Support Software
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your best option or each the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight into what clients are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you might find there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Best Live Support Software