Introduction Best Live Support Software
There’s no reason live chat shouldn’t be simple. Best Live Support Software
It’s all about connecting with your customers and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more prospects.
You’re not likely to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather simple to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat system to know who it’s best for and which of the features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they were able to convince customers to commit to a buy within minutes of communication through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He explained that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you may track your visitors. For example, if you are sitting on the Chat backend you’ve got the ability to see which users are browsing your website in real-time. So if someone is considering a pair of sneakers you sell on your site, you understand precisely what to start talking about, and you have the instruments for creating canned responses for specific parts of your website. Best Live Support Software
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to change around colors, set causes for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is continually managed, as it functions just like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll find for live chat. By way of instance, a site is provided for reading about updates and tips, while the Guides page is full of information on the best way to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and on the web site for all programs. Best Live Support Software
Pure Chat does not have a free trial. However, you do not need one at all, because the company delivers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the previous plan and support for ten users, five websites, an infinite chat history and the ability to remove the Chat branding.
We like the Free program for people simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When choosing a live chat software, it’s important that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and small operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big support teams. Best Live Support Software