Intro Best Online Chat Programs
There’s no motive live chat should not be easy. Best Online Chat Programs
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small companies provide instant answers and convert more prospects.
You’re not going to find anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let us take a deeper look into the live chat platform to know who it is best for and which of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive ratings. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is easy to set up and navigate due to its user friendly interface. They also enjoy how the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd said they were in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you understand exactly what to begin talking about, and you have the instruments for making canned answers for specific components of your website. Best Online Chat Programs
The obvious beginning to this review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the talks arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like prior to, during and following the dialog. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the move. By way of example, if you need to leave the workplace but still wish to give the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer support is continually managed, since it works just like texting from the cell phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll discover for live chat. For instance, a site is provided for studying about updates and tips, while the Guides page is filled with information about how best to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email service in-app and about the web site for many programs. Best Online Chat Programs
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company delivers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for two consumers, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an unlimited chat history and the ability to remove the Pure Chat branding.
We like the Free program for people just testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we discuss with you some responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read these instructions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
When choosing a live chat program, it’s essential that the program integrates with other software your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with large support teams. Best Online Chat Programs