Background Best Online Chat
There is no reason live chat shouldn’t be easy. Best Online Chat
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small businesses provide instant replies and convert more leads.
You are not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat system to know who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within moments of communicating via the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He clarified that making it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you may track your traffic. For instance, if you’re sitting on the Chat backend you have the ability to view which users are browsing your website in real-time. So if somebody is considering a pair of sneakers you sell on your website, you know precisely what to start talking about, and you have the tools for creating canned answers for certain components of your site. Best Online Chat
The obvious start to this review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and following the conversation. Feel free to change around colours, set triggers for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would like to manage live chats while on the go. By way of example, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular programs. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real time. Your customer service is continually managed, since it functions just like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For instance, a site is provided for studying about updates and suggestions, while the Guides page is full of information on how best to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email service in-app and on the web site for many plans. Best Online Chat
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the provider delivers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, one site, boundless chats each month, per one day discussion history and native cellular programs.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the previous plan and support for ten users, five websites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep down expenses. In this report, we discuss with you some answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read these instructions to learn the cancelation terms and other details.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat program, it’s essential that the software integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large support teams. Best Online Chat