Background Best Online Chat Services
There is no reason live chat should not be easy. Best Online Chat Services
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more leads.
You are not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers quickly.
So let’s take a deeper look into the live chat platform to know who it is ideal for and all of those attributes are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable ratings. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said that they were able to persuade customers to commit to a purchase within moments of communication via the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you may monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your site in real time. So if someone is considering a pair of shoes you sell on your website, you understand exactly what to start talking about, and you even have the tools for creating canned responses for specific parts of your website. Best Online Chat Services
The obvious start to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each of the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the talks come in real-time), but it also lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and following the dialog. Feel free to modify around colours, set triggers for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the chance to decide on the default option stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would like to handle live chats while on the move. By way of instance, if you need to leave the office but still want to give the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is constantly managed, since it functions like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on the best way best to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email support in-app and on the website for many plans. Best Online Chat Services
Pure Chat does not have a free trial. But you do not want one at all, because the company offers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may assist you in keeping down expenses. In this article, we share with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following directions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with only a couple of products and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large support groups. Best Online Chat Services