Summary Best Online Chat Software
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Best Online Chat Software
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, available in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about each the folks on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one may not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Best Online Chat Software
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for developers, which is the entire documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which monitor the level of your customer services.
In terms of the Plan, The whole site looks very nice and I may also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I was on the primary site I clicked on the chat window three days, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and providing different plans with a wider range of attributes To meet their future customers. Best Online Chat Software