Introduction Best Online Chat Website
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Best Online Chat Website
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, accessible from the app’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors section, informing us about each the folks on our site.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Best Online Chat Website
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the level of your customer service.
Concerning the design, The whole website looks really nice and that I may also say that UX doesn’t lack in that section. There is one thing which confused me though: when I was on the main websiteI clicked on the chat window three days, until I understood I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a basic live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They’ll be scaling and supplying other plans using a wider range of features To meet their future clients. Best Online Chat Website