Why Select Crisp? Best Online Live Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Best Online Live Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the background was not available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblokwe do not wish to limit the user to the usage of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send specific emails to specific target groups and again: we really like the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Intriguing, it is something that you can control. You could choose one account for the whole group (which is cheap with most options ), or you could go for one seat for every team member. Since we like to get this personal approach to our customers the notion of using one account for the entire team was dropped immediately. We have started to compare the very first paid program contrary to most of the high tier programs to see the way the price scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Best Online Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and function together with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower grade programs and attribute with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but would need to cover. We’re pleased to say that we think we got the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you have a question or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Best Online Live Chat