Why Select Crisp? Best Online Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your company and startup too. You may know how to compare live talks and that metrics might be significant for you also. Best Online Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had this attribute, some at higher price tagsothers together with a poorly executed search feature, and so the history was not available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we create because we actually wish to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the use of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send specific emails to particular target groups and again: we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you could go for a single chair for every team member. Since we like to have that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We have started to compare the very first paid program against the majority of the high tier programs to observe the way the cost scales . The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for testing. Best Online Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade plans and attribute with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those attribute we did not need but might have to pay for. We’re pleased to say we think we have the best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are looking for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a question or wish to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Best Online Live Chat Software