Why Select Crisp? Best Open Source Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect choice for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Best Open Source Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can not limit on the connections we make because we actually want to make contact with all of them. Unlimited contacts was what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do in Storyblokwe do not want to limit the user to the use of this system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most solutions we tested and largely available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send specific emails to particular target groups and : we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Interesting, it’s something that you can control. You could choose one accounts for the entire team (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we like to have this personal approach to our customers the idea of using one account for the whole team was dropped instantly. We’ve started to compare the very first paid program against the majority of the high tier plans to see how the cost scales again. The highest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Best Open Source Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower tier programs and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but might need to pay for. We’re pleased to say that we think we have the best match for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of clients who are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. If you have a question or wish to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Best Open Source Live Chat Software