Why choose Crisp? Best Program For Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right decision for your business and startup as well. You will know how to compare live chats and which metrics could be important for you too. Best Program For Chat
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this attribute, some at higher price tags, others combined with a badly implemented search feature, therefore the history was not accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we really want to earn contact with them all. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do at Storyblok, we don’t want to limit the user to the usage of this system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we like to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have begun to compare the very first paid program against most of the high tier programs to see the way the cost scales . The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Best Program For Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they work and function together with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower tier plans and attribute together with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those feature we didn’t need but might have to pay for. We are pleased to state that we think we have the best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all clients who are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a query or wish to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Best Program For Chat