Why Select Crisp? Best Web Chat Application
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your company and startup as well. You will know how to compare live talks and that metrics could be important for you also. Best Web Chat Application
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had this attribute, a few at higher price tagsothers combined with a badly implemented search feature, and so the history was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do in Storyblok, we do not wish to restrict the consumer to the use of this system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you might go for a single seat for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We’ve begun to compare the first paid program against most of the high tier programs to see the way the cost scales again. The highest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for testing. Best Web Chat Application
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they operate and function with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and attribute with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we did not need but might need to cover. We’re pleased to state we believe we got the very best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are searching for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a question or wish to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Best Web Chat Application