Intro Best Web Chat Application
There’s no reason live chat shouldn’t be simple. Best Web Chat Application
It is about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses deliver instant replies and convert more prospects.
You’re not going to find anything mad with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat system to understand who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable evaluations. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive review of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within moments of communication through the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out with notifications. He explained that making it hard to maintain agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you may track your traffic. For example, if you’re sitting on the Chat backend you’ve got the capability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your site, you know precisely what to begin talking about, and you have the tools for creating canned responses for specific parts of your website. Best Web Chat Application
The obvious start to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the chats come in real time ), but it also lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and after the dialog. Feel free to change about colours, set triggers for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the move. For instance, if you need to leave the workplace but still wish to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real time. Your customer service is constantly handled, since it functions just like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of example, a blog is provided for reading about updates and tips, while the Guides page is full of advice on how best to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email support in-app and about the website for all programs. Best Web Chat Application
Pure Chat doesn’t have a free trial. But you do not need one at all, since the company offers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features that you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, unlimited chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and service for ten consumers, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When deciding upon a live chat program, it is essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large support groups. Best Web Chat Application