Overview Best Web Chat Website
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your website is a process which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Best Web Chat Website
The Live chat app itself is a great deal more involved than your normal client. You will be able to see each of the visitors which are on your website at any particular time, in addition to their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of this information will be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website which seems a little old fashioned. It looks like it is packed with ads, except it’s just a site edition of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between agents. The other representative can follow the case and reply within minutes. It’s helpful when an agent doesn’t have the knowledge to address the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Best Web Chat Website
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your site, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your best alternative or all the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of further operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from there. Best Web Chat Website