Why Select Crisp? Best Webcam Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right decision for your business and startup as well. You will understand how to compare live talks and that metrics might be significant for you too. Best Webcam Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers together with a badly implemented search feature, and so the background was not available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we make because we actually wish to earn contact with them all. Unlimited contacts was what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do at Storyblokwe do not wish to limit the user to the use of this machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats offer. In all honesty, we’re not sending many emails, because we hate spam on our side. So we like to send specific mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire team (which can be cheap with most solutions), or you might go for one seat for each team member. Since we want to get this personal approach to our customers the notion of using one account for the whole team was dropped immediately. We have begun to compare the very first paid plan contrary to most of the high tier programs to see how the cost scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for testing. Best Webcam Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they work and function with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier programs and feature together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we didn’t need but would need to cover. We’re glad to state we believe we got the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are searching for a live chat . We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you have a question or want to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Best Webcam Chat