Why choose Crisp? Best Website Chat Service
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup too. You may know how to compare live chats and which metrics might be significant for you also. Best Website Chat Service
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity and the pricing seems to outperform the benefit. So our choice was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live talks we attempted had this feature, some at higher price tags, others combined with a poorly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we create because we actually wish to make contact with all of them. Endless contacts was what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the same way we do at Storyblok, we do not want to restrict the consumer to the use of this machine (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on our side. So we want to send certain mails to particular target groups and : we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Interesting, it is something you can control. You could choose one account for the whole group (which is cheap with most solutions), or you could go for one chair for each team member. Since we want to have that personal approach to our clients the idea of using one account for the entire team was dropped immediately. We’ve started to compare the very first paid plan against most of the high tier plans to observe the way the price scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was excellent for testing. Best Website Chat Service
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we contrasted the lower grade programs and feature together with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those attribute we did not need but would need to pay for. We’re glad to state we think we got the very best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are looking for a live chat . We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you’ve got a question or want to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Best Website Chat Service