Why choose Crisp? Best Website Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your business and startup too. You will understand how to compare live chats and which metrics could be important for you too. Best Website Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had that feature, some at higher price tags, others combined with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do at Storyblokwe do not wish to restrict the user to the use of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. So we like to send specific mails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose one accounts for the whole group (which can be cheap with most options ), or you might go for one seat for each team member. Since we want to have this personal approach to our clients the notion of using one account for the entire group was dropped immediately. We’ve started to compare the first paid program against most of the high tier plans to observe the way the cost scales again. The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Best Website Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower grade programs and feature together with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those attribute we did not need but would need to cover. We are glad to state we think we got the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers that are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a query or want to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Best Website Live Chat Software