Summary Better Than Ebay And Amazon
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Better Than Ebay And Amazon
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are still left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, accessible from the program’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about each of the folks on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and another one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Better Than Ebay And Amazon
A nice addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that monitor the quality of your customer services.
Concerning the Plan, The whole website looks really nice and that I may also say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I had been on the main website, I clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They’ll be scaling and supplying other programs with a larger selection of features To satisfy their future customers. Better Than Ebay And Amazon