Overview Bigcommerce Live Chat Support
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of the tool, and having live chat which can be found on your website is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Bigcommerce Live Chat Support
The Live chat program itself is a great deal more involved than your normal client. You’ll be able to see each of the visitors which are on your website at any particular time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of this info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site that looks a little old fashioned. It seems like it is full of advertisements, but it is just a site edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. Another representative can follow the case and reply within minutes. It is useful when an agent doesn’t have the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Bigcommerce Live Chat Support
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal alternative or each the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight in what clients are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you might find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of additional operators) could be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Bigcommerce Live Chat Support