Overview Bitrix Api
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Bitrix Api
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, available in the program’s sidebar — there land each of the incoming requests from your customers. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about each of the people on our website.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Bitrix Api
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
If that is not enough, They are throwing an API for developers, which is the entire documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The whole site looks really nice and that I may also say that UX doesn’t lack in that section. There’s one thing which confused me when I was on the primary website, I clicked on the chat window three times, before I understood that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a basic live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and providing different plans using a wider range of features To meet their future customers. Bitrix Api