Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Bitrix
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are still left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, available in the app’s sidebar — there territory each of the incoming requests from your customers. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little attribute is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Bitrix
A nice addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on mobile, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
Concerning the Plan, The whole website looks really nice and that I can even say that UX does not lack in that section. There’s one thing which confused me when I had been on the primary site I clicked on the conversation window three days, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying different plans with a wider range of features To meet their future customers. Bitrix