Overview Bitrix Template
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Bitrix Template
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, accessible in the app’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their information this convenient little attribute is placed on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each of the people on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Bitrix Template
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to answer. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
If that is not enough, They’re throwing an API for programmers, which is the entire documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the level of your customer service.
In terms of the Plan, The entire site looks very nice and I can even say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I had been on the main site I clicked on the conversation window three days, before I understood I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re looking for a standard live chat option, it truly does come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I think They will be scaling and providing different programs with a larger range of features To meet their future customers. Bitrix Template