Overview Bitrix24 Crm
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Bitrix24 Crm
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible in the app’s sidebar — there territory each the incoming requests from the customers. Then, we have a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about each of the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Bitrix24 Crm
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
In terms of the Plan, The entire site looks really nice and I may also say that UX does not lack in that department. There’s 1 thing which confused me when I had been on the primary site I clicked on the conversation window three times, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are looking for a standard live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They’ll be scaling and providing different plans using a larger range of attributes To meet their future clients. Bitrix24 Crm