Overview Bitrix24 Desktop Client
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Bitrix24 Desktop Client
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, accessible from the app’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data this handy little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Bitrix24 Desktop Client
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for programmers, which is the whole documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the level of your customer services.
Concerning the Plan, The entire website looks really nice and I may even say that UX doesn’t lack in that section. There’s one thing that confused me when I was on the primary site I clicked on the chat window three times, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and providing other programs using a wider selection of attributes To meet their future clients. Bitrix24 Desktop Client