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Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Bitrix24 Desktop Download
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible from the app’s sidebar — there territory each the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little attribute is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we have site visitors section, telling us about all of the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Bitrix24 Desktop Download
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer services.
Concerning the design, The whole website looks very nice and that I can also say that UX does not lack in that section. There’s 1 thing which confused me when I had been on the main site , I clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re looking for a standard live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and supplying other plans with a larger selection of features To satisfy their future customers. Bitrix24 Desktop Download